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‎05-31-2021 10:08 PM - edited ‎06-02-2021 09:34 AM

HP Recommended
Product: Envy 13 ah1025cl
Operating System: Microsoft Windows 10 (64-bit)

My computer literally started spewing out smoke and before I knew it the top keys around the touchpad started to melt. The touchpad lifted and the top frame became deformed. Fortunately I was able to unplug the laptop (purchased just a few days over two years ago from Costco) and bring it outside. The fumes were noxious to say the least. I have posted a photo but it didn't seem to post. So I have posted two more.

20210531_135352.jpg20210531_143227.jpg

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-02-2021 08:49 AM

HP Recommended

@Champion1973

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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2 REPLIES 2

‎06-02-2021 08:49 AM

HP Recommended

@Champion1973

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎06-02-2021 09:36 AM

HP Recommended

Hello HP, 

Just wanted to make sure you had the pictures of the laptop - the first pick doesn't seem to show up.

 

Best Regards

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