Laptop Hinges

[YMahesh]

Hi ,

I have hinges issue with one laptop and i dont see any physical damage.Please let us know if this covers under warranty if not why?

[IT_WinSec]

Hello,

Generally speaking, in most cases hinge problems are caused by "customer induced actions" / physical pressure taken or mistaken by the end user of a given devices. The HP Standard Limited Warranty does not cover damage that is not the direct result of a manufacturing defect or failure.

Here is the policy  >> https://support.hp.com/us-en/document/ish_1997171-1363803-16

Here are the warranty conditions >> https://www.hp.com/us-en/privacy/limited_warranty.html

Your PC needs to be checked by HP Customer support representative or HP Authorized service partner for them to determine if the fault is a result of customer actions [most common] or bad quality [extremely rare]. Quality if top priority for HP and quality checks are performed before, during and after manufacturing process for any unit.