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Laptop Won't Turn-on unless plugged in!!

HP Recommended
Microsoft Windows 10 (64-bit)

My laptop is about 2 year old .. i tried to turn on while unplugged but it woudn't start .. please help!!

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HP Recommended

Your battery may be failing. Run the HP Diagnostics battery test - on most systems you repeatedly press Esc after turning the system on, then press F2 to enter Diagnostics mode.


If the battery diagnostics test passes, run Battery Check in HP Support Assistant if you have that software installed. Select the computer in Support Assistant and choose "Troubleshooting and Fixes", then "HP Battery Check". When the test has run "Show advanced information" and ideally post a screen shot of the results.

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