cancel
Showing results for 
Search instead for 
Did you mean: 
AN57
New member
1 0 0 0
Message 1 of 2
372
Flag Post

Laptop Won't Turn-on unless plugged in!!

HP Recommended
X3C87PA#ACJ
Microsoft Windows 10 (64-bit)

My laptop is about 2 year old .. i tried to turn on while unplugged but it woudn't start .. please help!!

1 REPLY 1
David_J_W
Level 7
917 915 89 267
Message 2 of 2
Flag Post
HP Recommended

Your battery may be failing. Run the HP Diagnostics battery test - on most systems you repeatedly press Esc after turning the system on, then press F2 to enter Diagnostics mode.

 

If the battery diagnostics test passes, run Battery Check in HP Support Assistant if you have that software installed. Select the computer in Support Assistant and choose "Troubleshooting and Fixes", then "HP Battery Check". When the test has run "Show advanced information" and ideally post a screen shot of the results.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation