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DJM79
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Laptop caught fire

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Pavilion

My Pavilion laptop battery caught fire while plugged in as sitting on kitchen table.  Do I contact HP direct or take it back to where I purchased it [Best Buy]?  Any help would be greatly appreciatedlaptop fire photo bottom.jpg`

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Dragon-Fur
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@DJM79 

 

  • I have submitted a request that someone take a look.

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Dragon-Fur

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Riddle_Decipher
HP Support Agent
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@DJM79 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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