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‎09-16-2022 12:05 PM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0026ax
Operating System: Microsoft Windows 11

My laptop goes slow while charging 

Category:
1 REPLY 1

‎09-16-2022 06:18 PM - edited ‎09-16-2022 06:21 PM

HP Recommended

Hello @Vashh07 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Download and install / update / run

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

 

HP PC Hardware Diagnostics UEFI

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

 

- Run <all> tests

- Focus on component test: AC Adapter

 

Component test

What the test does

Test duration

 

Interactive/Noninteractive

AC Adapter

Tests to determine if the AC power adapter is functioning properly.

2 minutes

 

Noninteractive

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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