-
×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
-
×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
- HP Community
- >
- Notebooks
- >
- Business Notebooks
- >
- Locked out in all ways
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question

Locked out in all ways
07-15-2021 11:38 AM

I have a Windows 8 Pro computer that my work gave me. It has 16 GB of RAM and it's processer is an Intel Core i7 Pro. I used to be able to boot to the BitLocker screen and then enter the key correctly. I always read it from my sheet of paper. Then one day, the key expired and when I booted to the BitLocker screen, I tried entering it but said incorrect key. It also said unable to obtain BitLocker key when I tried more than 3 times and I have to reboot to try again. I also don't have my recovery key saved in my Microsoft Account and I forgot my CMOS/BIOS password. I also tried contacting HP (The computer was out of warranty) and they said that they could replace the board. However, when I received the quote, it was $302.99 Plus Tax! That's way too pricey for me. Also, HP stopped providing the SMC.bin file to unlock the CMOS password. What can else can I do?!
07-15-2021 04:39 PM

IT Department of your work place should be able to give you Bitlocker key after that you can change as you wish
Regards,
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
07-16-2021 06:53 AM - edited 07-16-2021 06:58 AM

Hi banhien. As I told you, the key has expired and I cannot even contact my IT because I left that company but they let me keep the laptop. The bitlocker key was correct all along it just can't obtain it for some reason meaning I am stuck at the bitlocker screen. I don't even care if I lose my data. I just need to get in.

Didn't find what you were looking for? Ask the community