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Locked

‎03-18-2024 08:16 AM

HP Recommended
Product: HP Notebook - 14-cm0065st

I came into work this morning and the laptop had updated its security and I needed to enter a new pin code.  Problem is the person who set this laptop up left the company three years ago and the email she used to recover passwords has been inactivated.  I have NO way to log into this computer.

Category:
1 REPLY 1

‎03-18-2024 12:13 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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