Log a warranty repair case

[Progress1]

We are a school and we have a keyboard issue with a teacher laptop - it is an HP 250 G7 Notebook 

The keyboard is faulty. We have carried out all tests and also reset the laptop.
It will add extra letters when typing and also becomes unresponsive. We would like to arrange a repair under warranty - This seems to be an impossible task.

Website goes round in circles taking you back to the start - I have an HP account and it's a registered product that shows on the dashboard.

Tried to open a case on a page I finally found - Turns out it's for printers.

Tried WhatsApp - That was for printers as well. They transferred me to computers- That was for home use only not commercial. They just gave me a link back the very unmerry go-round that is the HP support  process.

No other way to contact HP.

Awful support HP - Anyone manage to get a support case actually registered recently?

[Dragon-Fur]

@Progress1 

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I live in the USA - I cannot comment on the submission process specific to a different region.

Submission to HP Technical Support for Warranty repair is supposed to be straight forward regardless of whether the product is business or consumer class.

I have submitted your question for Review by the moderator team.

and

I have posted the process for submitting a Warranty repair request.

Request for Review

• I have submitted a request that our Community moderators review your question / concern.

Worth Noting

• Our Community is not an HP business group.
• We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.

• Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
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• If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

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HP Support - Technical Support for Devices in Warranty

Case submission to HP Support is available to those whose devices are still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

Post New Question

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Submit a case for Warranty Repair to HP Support. 

Reminders

• Case submission to HP Support is available to those whose devices are still in Warranty.

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.

• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
• HP Phone numbers you find on the Internet have likely been hijacked.

HP Technical Support – Contact Information

1. Submit information / case online
2. Sign in or continue as a guest
3. Certain regions provide phone / chat contact after the case is submitted online

Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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>>> HP Support on Facebook >>>  HP on Facebook

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Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

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In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

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Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

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Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Progress1]

Thanks very much for that - Sadly, it's the same page that leads to nowhere and then back to itself.

I have just received another HP telephone number suggested by a hardware supplier - Maybe I will try that when I have built up my patience reserves..

[Dragon-Fur]

@Progress1 

You are welcome.

Be wary of published phone numbers.

The people on the other end of the call are not always what they seem (or claim).

Regardless, do what you must.

I have done what I can do.  Smiling.

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"