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renet1
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Long DST Hard Disk Drive Test Failed

HP Recommended
Microsoft Windows 10 (64-bit)

I run the Hard Disk Test on my HP 250 G5 Notebook PC and Long DST Test Failed. Failure ID is 9AGKJ4-0009J8-XD7UQJ-61AR03

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banhien
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Level 19
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@renet1 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If Yes, please call HP for a replacement.


In the US:


   http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1


or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.


   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html


Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.


   https://www.microsoft.com/en-us/software-download/windows10


The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.


Then you can install the drivers and available software you need from your PC's support page.


Regards.

BH
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iomare
Level 15
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Message 3 of 3
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Hi,

It indicates that the hard drive has failed the full test. If you can still boot into Windows, you should backup all your important files. You should then replace the hard drive. Here is a small guide.

So what you need is a 2.5" SATA3 hard drive (max 2TB because of the thickness of drive). You can get from your preferred brand such as Seagate, WD...

Example:

https://www.amazon.com/Seagate-Barracuda-2-5-Inch-Internal-ST2000LM015/dp/B01LYNQXCP/ref=sr_1_4?ie=U...

 

or you could opt for a 2.5" SATA3 SSD which would improve the everyday performance of the PC

Example:

https://www.amazon.com/Samsung-Inch-Internal-MZ-76E1T0B-AM/dp/B0781Z7Y3S/ref=sr_1_1?s=electronics&ie...

 

On page 60 of the service manual you can see the steps to replace drive:

http://h10032.www1.hp.com/ctg/Manual/c05087748

 

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

 

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC  until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

 

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on the HP support page for your product.

https://support.hp.com/us-en/product/hp-250-g5-notebook-pc/10180321/model/10180322/manuals?sku=1AS39...

 I recommend installing HP support assistant which will help to keep drivers up to date and much more. Here you can download latest version

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Hope it helps,

David

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