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A-AK
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Message 1 of 2
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Long Drive Self Test

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Microsoft Windows 10 (64-bit)

After making the system tests through Hp Support Assistance, it executes the first test which is the long drive test and doesn't proceed the 2nd test, it just stops can some one let me know what is happening ? Untitled.png

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@A-AK Welcome to HP Community!

 

I understand that you are unable to perform the system test from the HP support assistance.

 

In that case, I would suggest you uninstall the HP support assistance and reinstall the latest HP support assistance.

 

However, you can perform the system using F2.

 

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


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