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Message 1 of 2
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May be Mother board failure

HP Recommended
Hp Spectra 360
Microsoft Windows 10 IOT

Last week, i was using laptop and laptop automatically shut down and left laptop on that day, i assumed battery power gone . Next day i will try to open and charge laptop  but i didn't  charge and took to Micro center for repairing. As per Micro center they told me Mother board need to replace. I am totally surprised . Can you help me to replacement of Mother board by HP without any costing to me ?


Thank you.


Naba Raj Kandel

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂


I see that HpP Spectra 360 notebook not booting up, I appreciate your efforts to try and resolve the issue.

As you've performed relevant troubleshooting steps and Micro centre diagnosed the computer and confirmed motherboard failure, hence, It's a hardware related issue, And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link:


I am an HP Employee

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