-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Business Notebooks
- Microsoft BIOS update trashes laptop

Create an account on the HP Community to personalize your profile and ask a question
08-22-2023 07:44 PM
My HP laptop computer did a Windows update to include a BIOS update. When it restarted the computer came up with a Bitlocker Recovery message screen. I setup this laptop with a local administrator profile and I assure you that BitLocker was NEVER enabled. I've tried many things to include contacting Microsoft. They want me to login to my Microsoft account to retrieve my recovery key. I DO NOT have a Microsoft account, I never setup an account with MS.... so there is NO recovery key.
How to I just reset my computer to factory defaults. I have tried booting from a Windows 11 CDROM (it sees no drives in the Customer install) and a Microsoft DART CDROM. Choosing reset PC gets an error. Any ideas? Please and thank you!
08-25-2023 07:02 AM
Hi @DavidS46038
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing Bitlocker issues.
Kindly refer to the steps on this link and let me know if that fixes the issue.
Note: Do not share any of your personal information such as serial, phone number, email ID, or keys, password etc.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee
08-25-2023 03:05 PM
Thank you for your time in replying. This did not help. The article assumes that I ENABLED Bit Locker to begin with. I always configure a local administrator profile and NEVER enable Bit Locker. The Microsoft BIOS update has put me in this situation. As I NEVER enabled Bit Locker there is no way for me to get a get a key for something that never existed. I've read for hours on this topic and apparently this is a common "feature" of Microsoft recently. I would be happy to just reformat the hard drive and reinstall the OS... but I can't even do that without errors.
08-26-2023 04:58 AM
Hi @DavidS46038
I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link
I hope this helps.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee