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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Unknown Device

Location Port_#0003.Hub_#0003

32 REPLIES 32
HP Recommended

Can i get the exact Model number of the notebook, its current OS and Hardware IDs of the unknown device?

It looks like something thing related to USB

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HP Recommended

WH251UT#ABA

CND0241BS6

Windows 7

 

USB\VID_138A&PID_0007&REV_0072
USB\VID_138A&PID_0007

HP Recommended

That looks like Fingerprint Reader...you can download it from here.... http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
HP Recommended

That worked, thank you

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You are always welcome! :generic:


_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
HP Recommended

It Works Fine!!!

 

Thanks a lot !!!!

HP Recommended

Hi,

 

I have the same problem with the message saying

"Unknown device

Port_#0002.Hub_#0003"

 

Driver version: 6.1.7601.17514

 

And the integrated webcame doesn't work, so I thought it would be that the driver for the webcame is missing.

 

Can you help???

HP Recommended

Port_#0002.Hub_#0003

HP Recommended

The hardware ID of your device is USB\VID_138A&PID_0007&REV_0072.

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