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‎06-26-2021 12:13 AM

HP Recommended
Product: HP-15-eq1049au

I have bought a new hp-15-eq1049au laptop recently. I tried to use the USB c cable to connect the USB c port from the laptop with the Dell USB c monitor-P2419HC. But it doesn’t work. Can anyone explain the reason why they cannot be connected by USB c cable? How can I connect the new HP laptop with the Dell laptop? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2021 12:52 AM

HP Recommended

@Doris1210 

 

Its specs

 

         https://support.hp.com/au-en/document/c06677790

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎06-26-2021 12:52 AM

HP Recommended

@Doris1210 

 

Its specs

 

         https://support.hp.com/au-en/document/c06677790

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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