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Siddhu_Siddhu
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Motherboard issue (Sleekbook 14-b017cl)

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HP Pavilion Sleekbook 14-b017cl
Microsoft Windows 8 (64-bit)

Hi,

 
I have purchased 'HP Pavilion Sleekbook 14-b017cl' in USA. Now, I am in India and due to motherboard issue, it is not working now. 
 
Can I have support for this model in india (motherboard replace) ?.
 
Recently , I went to one of the HP authorized service centers . Initially they said that, we are supporting this model and I have given my laptop and service charges. After 3 days, they called me and said that, we are not supporting this model in india and returned back my laptop (did not return my money 😞 ) . 
 
So, I need exact information that, whether motherboard can be replaced in Inida (Chennai) or not ?
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CF4
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Hi

 

So did you run a Diagnostic (F2), can you describe the fault or problem etc.

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Siddhu_Siddhu
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Thanks for Reply.

 

Issue is : 

One month ago, suddenly windows was not opening . It was showing nothing except back ligth of screen. So unable to start or run diagnostic the notebook. 

 

One week onwards, Unable to switch on the laptop (No response) due to unable to cherge bettery . Actually, Led should be on when I put charging. Now,  led is on for 1 sec then it is getting off. So, as it is unable to get charging, Laptop  is not getting switch ON.

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CF4
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Hi

 

No power, is the PSU working?

 

Is there any indication of power at all?

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Siddhu_Siddhu
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Laptop have power indicator (white led : it is ON while charging). 

Now, when I connect charger, led is ON for 1 second (just blinking) and immediatly it getting off. It supposed to be light continuosly  while charging.

 

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