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03-11-2020 02:16 PM
I bought my computer 2.5 years ago from HP (I custom made it on your site) and now my battery has swelled to an enormous size and has caused problems with my SSD 512 HD (it has failed) and my computer won't stay on when using the new HP battery. The computer will only work when the battery is unplugged and the laptop is plugged in. This expensive laptop is a lemon. The battery looks like a bloated brick and now the SSD is bad and my motherboard is affected. I'm losing valuable business and productivity at work. My old Lenovo lasted more than twice this long. What options do I have to get help with a replacement of a manufacturers defect or a complete replacement of the computer? An $1800 custom made HP Spectre x360 should last more than 2.5 years. The laptop had no external conditions or damage applied. It has been well taken care of and babied.
03-13-2020 03:36 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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