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‎05-04-2021 07:56 AM

HP Recommended
Product: Envy 360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

DEV ID: 74B0198C-DA74-4165-BF40 -26B82273DE6D

 

PROD. ID - 00325-96138-62354-AAOEM

1 person had the same question
1 REPLY 1

‎05-05-2021 11:42 AM - edited ‎05-05-2021 11:42 AM

HP Recommended

Hi@retaildirt,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience!

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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