cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 2 0 0
Message 1 of 2
178
Flag Post

My HP client security manager finger print stopped working on Internet Explorer

HP Recommended
Elitebook 840 G5
Microsoft Windows 10 (64-bit)

I bought this new laptop last month (less than a month old). I set up the finger print function, using 2 fingers. They worked fine at the beginning on Internet Explorer - which is where I need the finger print to work for log-ins. However, in the last week or so: (1) the 'index' finger is no longer recognised even to log-in to the laptop at start-up. When I tried to enrol it, I got the message 'this finger is already enrolled'; and (2) I no longer see the HP Client Security 'icon' on Internet Explorer when I want to log-in to any of the usual websites that I regularly use. I tried everything, including 'restart' the laptop, but it still doesn't show. I don't know whether a recent Windows update caused this. I would appreciate any help. I really don't want to start remembering the many passwords that I have to use every time I log-in to a website.

 

 

1 REPLY 1
Highlighted
Level 2
Level 2
25 25 1 3
Message 2 of 2
Flag Post
HP Recommended

Greetings!!

 

I would suggest you to Windows 10 Settings - > Home Settings - > Sign-In Options - > And then Clear Fingerprints.

 

And then once all are cleared then open Client Security Manager.

 

And re-enroll the Fingerprint.

 

Regards,

Phinny JT

HP Technical Engineer

 

"I am a HP Employee"

 

Click Kudos or Like, if it helped you. 👍

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation