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savan994
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Message 1 of 2
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My Mac Address

HP Recommended
Elitebook Folio 9470m
Microsoft Windows 10 (64-bit)

Hello,

 

My laptop was stolen and I was wonder how I can get my Network Card MAC Adress (LAN and Wireless)?

 

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WAWood
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Message 2 of 2
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HP Recommended

@savan994

 

Hello;

Allow me to welcome you to the HP forums!

 

Basically -- you can't -- as no record of individual Mac addresses associated with individual PCs is maintained by HP.

 

What I recommend is the following:
 
1) Contact HP Customer Support, tell them about the lost PC and get a case number
 
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
 
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
 
2) Contact the local law enforcement authorities about the lost PC -- provide them all the information they need and show them proof of ownership.  You will most likely need to this to have then return the lost PC to you if they find it
 
3) When the lost PC is returned, contact Absolute Software to see about getting Lojack for it.  That enables you to report a lost PC and then locate it, once it is then connected to the Internet.

---------------------------------------------
 
I think THIS article honestly portrays the situation:  https://www.techwalla.com/articles/how-to-track-stolen-laptops-with-a-mac-or-ip-address
 
Read the information in Step 2.
 
Sorry, but the only REAL way to locate a laptop is if you have something embedded in it that allows you to find it -- and products like Lojack for Laptops provide that feature.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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