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‎05-12-2023 12:28 PM

HP Recommended
Product: HP 15 Laptop PC 15-e3000 (4X377AV)
Operating System: Microsoft Windows 11

I wasn't using the computer, it was just resting.  I noticed the fan running at a high speed.  Then when I picked it up it was very hot - seemed to be in the battery area.  I had to hold down the power button for 10 seconds to shut it down. Restarted OK and does not seem to be hot now.  Is this a worry?

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1 REPLY 1

‎05-13-2023 12:02 AM

HP Recommended

Hello @mike22doyle 

 

If it was a one time event, I would say no need to worry.

 

You can proactively check this article and follow the steps => https://support.hp.com/us-en/document/ish_3045299-2819686-16

 

Use HP Support Assistant to update your PC's BIOS/drivers => https://support.hp.com/us-en/help/hp-support-assistant

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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