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HP Recommended

my fingerprint sensor isnt working and i dont know why

 

1 REPLY 1
HP Recommended

Hello.

 

What is your laptop model? What operating system? How does the problem manifest itself?

 

Try the HP UEFI diagnostics first. At computer startup keep hitting ESC key when HP logo is shown and select F2 Diagnostics from the boot menu. Find the fingerprint test to check that the hardware is working. If it is not working then in the BIOS settings (F10 in the boot menu) check that the fingerprint reader is not disabled.

 

If the problem persists please reply and let's dig deeper, ok?

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