• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-14-2020 01:03 PM

HP Recommended
Product: zbook 15 g3 mobile workstation
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

My laptop wouldn't turn on

 

First, i plugged the charger to my laptop was indicate the charger isn't plugging. I know it the charger is not working so i tested 

Secondly, i test the charger voltage and was 19 volts, so there's a problem in my laptop. Where it isn't

Thirdly, i update my drivers and use troubleshooting try to fix anything can be fix while the charger plugging and my battery low say there's no charger, my laptop was working even my battery was low in case without the charger will shutdown.

So i kept working on my laptop "where i should not i guess". He shutdown without showing a message was normal shutdown. 

 

I visited my friend has the same laptop and we plugged my charger and he's laptop indicate the charger isn't plugged so the charger is broken, and we try he's charger but my laptop wouldn't turn on   

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.