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EpicModder
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My new gaming laptop says that keeping the keyboard backlight always on is not supported on my syste

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KrazyToad
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@EpicModder

 

To assist you better please provide me with the complete Notebook Model or the Product Number


You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

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EpicModder
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my product number is 7QS79UA#ABA

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KrazyToad
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@EpicModder

 

If the blacklight stays on for only a few seconds, the backlight timeout setting might need configuring in the BIOS.

NOTE: If there is not a setting for the backlight timing in the BIOS, this behavior might not be supported on the notebook. 

Your BIOS version and screens might vary.

  1. Restart the notebook, and then immediately press the F10 repeatedly until the BIOS opens.

  2. When the BIOS opens, use the arrow keys to navigate to the Advanced tab.

  3. Navigate to Built-in Device Options, and then press Enter.

    The Advanced tab showing Built-in Device Option highlighted

  4. In the Built-in Device Options, select Backlit keyboard timeout.

  5. Press the spacebar to open the keyboard backlight settings, and then select the timeout setting you want.

    NOTE: If you select Never, the backlight remains on which could quickly drain the notebook battery power.

    Backlit keyboard timeout options

Link: https://support.hp.com/in-en/document/c01612362


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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EpicModder
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your solution did absolutely nothing.

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Echo_Lake
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@EpicModder

Thank you for posting back. 

 

After reading your post, I did go through the screenshot and it shows Dell Backlight.

  • Are you using an external keyboard or a built-in keyboard?
  • Could please share the picture of the laptop keyboard? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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