cancel
Showing results for 
Search instead for 
Did you mean: 
EpicModder
New member
3 2 0 0
Message 1 of 6
262
Flag Post

My new gaming laptop says that keeping the keyboard backlight always on is not supported on my syste

HP Recommended
Microsoft Windows 10 (64-bit)
5 REPLIES 5
KrazyToad
HP Support Agent
HP Support Agent
22,671 22,658 1,360 1,377
Message 2 of 6
Flag Post
HP Recommended

@EpicModder

 

To assist you better please provide me with the complete Notebook Model or the Product Number


You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

0 Kudos
EpicModder
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

my product number is 7QS79UA#ABA

0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
22,671 22,658 1,360 1,377
Message 4 of 6
Flag Post
HP Recommended

@EpicModder

 

If the blacklight stays on for only a few seconds, the backlight timeout setting might need configuring in the BIOS.

NOTE: If there is not a setting for the backlight timing in the BIOS, this behavior might not be supported on the notebook. 

Your BIOS version and screens might vary.

  1. Restart the notebook, and then immediately press the F10 repeatedly until the BIOS opens.

  2. When the BIOS opens, use the arrow keys to navigate to the Advanced tab.

  3. Navigate to Built-in Device Options, and then press Enter.

    The Advanced tab showing Built-in Device Option highlighted

  4. In the Built-in Device Options, select Backlit keyboard timeout.

  5. Press the spacebar to open the keyboard backlight settings, and then select the timeout setting you want.

    NOTE: If you select Never, the backlight remains on which could quickly drain the notebook battery power.

    Backlit keyboard timeout options

Link: https://support.hp.com/in-en/document/c01612362


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

0 Kudos
EpicModder
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

your solution did absolutely nothing.

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,064 1,097
Message 6 of 6
Flag Post
HP Recommended

@EpicModder

Thank you for posting back. 

 

After reading your post, I did go through the screenshot and it shows Dell Backlight.

  • Are you using an external keyboard or a built-in keyboard?
  • Could please share the picture of the laptop keyboard? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation