• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2019 06:08 AM - last edited on ‎04-26-2019 08:26 AM by Retired

HP Recommended
Product: Example: HP EliteBook x360 1030 G3 5JZ97PA
Operating System: Microsoft Windows 8 (32-bit)

This is Priyanka and i am depressed of attending the issues again and again for the concern raised with my new product HP EliteBook x360 1030 G3 Notebook PC Part Number: 5JZ97PA which is not working from 8th of April and overall scenario is briefly explained below 

1. Ordered the product on 14th of March 2019 - Rs.1,88,434/- (Sales Executive - HP Contact: [edited])

2. Received the Product on - 26th March 2019

3. Product stopped functioning on - 8th April 2019 a) Laptop serial number - [edited]

4. Complain raised immediately and we were given 24 hours time for product replacement with Complain ID/Case number:[edited] 

5. Nothing happened till 12th April until i called the customer care again - explained the same scenario and they gave us the same statement of replacement with new Complain ID/Case number: [edited]

6. We met your executive finally and he checked the laptop and made me a statement that there is no physical or any other damages for the malfunctioning of the product and thereplacement will be done.

7. I am writing you this mail on 26th April 2019 since i dont have time to fall back on such irresponsible behavior from HP Support India - Probably you guys have to handle the low end products and are unfit to handle premium products in our Country.  [Content Removed]
Awaiting for your valuable response Please make note: I'm not looking for you to repair such a brand new expensive laptop. you will need to replace the same.   Thanking you  PRIYANKA [edited]

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.