My service was disconnected earlier than agreed

[Jumpinjackflash]

I received a notification from HP stating I had up until a certain date to pay my bill before suspending my account and they shut the account off a week or so before that date.  I called to try to get the service reconnected and the representative I spoke with said she was unable to do it, then I spoke with the supervisor and he stated he sees the notification and understands my frustration but he does not have the power to reconnect the account.  That’s not honoring there word, they said I had up until a certain time before suspension and ended up suspending the account before that time and pretended as if they did not have the ability to reconnect it.  The supervisor I spoke with who stated he seen the issue but was not going to fix it was  he said Fernando #

[A_Gayathri · Accepted solution]

Hi @Jumpinjackflash,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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