MyHPSupport - Unable to get support

[Smilee279]

Hello!  I've been trying for several days to get some type of support from HP, or a person on the phone, or SOMETHING.  I am trying to get my team registered for the MyHPSupport CRM portal, and everytime I find a number to call, I do get a person--but the person just keeps asking me for a device.  I tell them who I'm trying to reach, and again, I get "what kind of device are you calling about?"  I would really like to talk to someone about getting my business team registered for the portal so that we can submit warranty claims.  Only three of us are able to log in (from a team across the United States) and most cannot log in, or it gives us "duplicate account" errors.  I am the adminstrator for my team's account in the MyHPSupport portal, and it will not allow me to add them manually--throws the error about duplicate accounts.  There is no help in sight--can someone please assist??

[Dragon-Fur]

@Smilee279 

I do sympathize, though - in fact - our community does not have a direct conduit to HP Tech Support.

I have forwarded a request for help. 

Should there be a response, the agent / rep will respond here before using other methods to contact you.  

Reference, should it be helpful...

HP Technical Support - HP Contact Information

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[Cheron-Z]

@Smilee279

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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