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Smilee279
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MyHPSupport - Unable to get support

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Hello!  I've been trying for several days to get some type of support from HP, or a person on the phone, or SOMETHING.  I am trying to get my team registered for the MyHPSupport CRM portal, and everytime I find a number to call, I do get a person--but the person just keeps asking me for a device.  I tell them who I'm trying to reach, and again, I get "what kind of device are you calling about?"  I would really like to talk to someone about getting my business team registered for the portal so that we can submit warranty claims.  Only three of us are able to log in (from a team across the United States) and most cannot log in, or it gives us "duplicate account" errors.  I am the adminstrator for my team's account in the MyHPSupport portal, and it will not allow me to add them manually--throws the error about duplicate accounts.  There is no help in sight--can someone please assist??

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Dragon-Fur
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@Smilee279 

 

I do sympathize, though - in fact - our community does not have a direct conduit to HP Tech Support.

 

I have forwarded a request for help. 

 

Should there be a response, the agent / rep will respond here before using other methods to contact you.  

 

Reference, should it be helpful...

 

HP Technical Support - HP Contact Information

 

Reminders

  • Use the serial number of the device to submit the case (do not post that information on the Community).

 

  • Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

 

  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

 

  

“Everywhere” Contact Information - HP Technical Support

 

HP World-Wide Support

 Select your region and follow the prompts

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

  1. Sign in or continue as a guest

 

UK

  1. For faster support, submit information / case online HP Customer Support UK
  2. Contact Phone: Contact HP UK – Phone Assist

 

Option - HP Support is on Facebook!

HP on Facebook

 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

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Dragon-Fur

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@Smilee279

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

I work on behalf of HP
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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