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HP Recommended
HP Pavilion 14 Laptop PC 14-ec1000 (4V212AV)

Hello all,

 

I need a test summary of the battery inside my HP PAVILLON 14-ec1006no.
Battery type: HSTNN-OB1P

 

Anyone know how I can get my hands on this information? I've tried googling for a while but can't seem to find anything.

 

Best regards

Anton

3 REPLIES 3
HP Recommended

@RudholmAnton 

 

Welcome to the HP support community.

 

I understand that you want a battery test summary, I am glad to assist you.

Run a component test on the battery to get the test details.

Refer to this document for steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi Sandy!
Thanks for reaching out.

 

The information I need is: 

* I need to know contact details about the product manfacturer of the lithium battery inside of this computer. (address, phone, email, website)

* Contact details and physical location where the UN38.3 test of the battery took place (address, phone, email, webiste)

* Test report number

* Date of test report

* Description of battery, model no

* Name and title of Signatory

 

 

I am not sure if I can get this information by the way you're proposing?

 

Best regards

 

HP Recommended

@RudholmAnton

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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