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- Re: New Elitebook X360 1030 G3 is not connecting to Z24n G2 ...
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10-17-2018 06:58 PM
Hi there - hoping somebody might be able to advise on the first of what might be a few questions for my new HP laptop.
I have recently become the owner of an Elitebook X360 1030 G3. This is to replace my Spectre X360 which kept having fan issues, so I thought a proper business grade laptop might avoid this. I got my Spectre at the beginning of March, and bought a monitor for it in May, the HP Z24N G2 which worked fine with the Spectre using an HDMI cable and an HP USB-C™ to Multi-port Hub to connect.
Now, having received my Elitebook and plugged in to the multi-port on the same specs, nothing happens with the monitor. I installed a driver for the monitor, and my laptop lists it in device details, but it does not turn on the monitor. I contacted HP Customer support, and they said that the Z24N G2 is not compatible with the Elitebook, and referred me to a list of HP Monitors, which as far as I could see, had pretty much the same specs (I only want a 24" monitor) and are meant to be business grade.
I emailed HP, who have been rather unhelpful so far and told me I just have to buy a correct monitor. Given that this year has been a real drag since I switched to HP, I'm not very interested in doing this, I only bought the first one this May. So I wondered if there is anything out there that will enable the Elitebook to connect with the Z24N? Or, if I really am doomed here - any non HP laptops that you could recommend that are compatible with an Elitebook, as I don't want to get stuck in this ecosystem if this is the case.
Many thanks for any advice.
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10-18-2018 07:37 AM
There is no reason, other than a hardware problem, that the x360 1030 g3 (i am using the same laptop right now) will not properly support the z display z24n g2. what happens if you connect the hdmi cable directly from the laptop's side port to the display? and what is the usb-c hub you mention? what are you using it for?
10-18-2018 07:37 AM
There is no reason, other than a hardware problem, that the x360 1030 g3 (i am using the same laptop right now) will not properly support the z display z24n g2. what happens if you connect the hdmi cable directly from the laptop's side port to the display? and what is the usb-c hub you mention? what are you using it for?
10-20-2018 10:16 AM
Thanks @soccerdan - I have tested it further, and spend 90 minutes with HP tech support in my laptop, and it transpires that the laptop has a faulty install of windows on it.. You are right, I did get it to work with the monitor in the end - it worked directly plugged in, but not on the HP USB C multi point adaptor I have that was fine with the Spectre..
Hopefully I can get this all sorted out - bit disappointing that both high end laptops I've had this year have been faulty, but at least this is software rather than hardware.
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