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Mohamed-gh
Level 1
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Message 1 of 2
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New Laptop running slow

HP Recommended
HP Elitebook 840 G6
Microsoft Windows 10 (64-bit)

Hi ,

first let's provide laptop details :

-HP Elitebook 840 G6  Intel Core i7-8565U CPU @ 1.80GHz -16GB RAM /OS WIN 10 64

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I'm working as IT helpdesk sr supervisor , we just start provide our users hp laptop 840 G6 , but users compliant they are facing slowness and laptop hanging while they are using MS office applications (outlook word ..etc )

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WAWood
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HP Recommended

@Mohamed-gh 

MS Office is used today in two very different forms.

 

In one form, the product is installed locally and the files it used are local as well.

 

In another form, the product is used ONLINE from MS servers and the files are in One Drive -- also online.

 

If your folks are using the second form, then the performance is governed by the online connection speeds (a LOT slower if using WiFI) and the loads both on the MS Servers and the One Drive servers -- both of which you can do nothing to control.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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