• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-08-2020 12:35 PM

HP Recommended
Product: Hp 15-db 1000 laptop pc
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I purchased a new laptop on 28th June but it shows in warranty since November 2019.

 

Please explain how can it be possible? 

 

How can i check this laptop is brand new or resold & refurbished

1 person had the same question
1 REPLY 1

‎07-09-2020 03:52 AM

HP Recommended

Hello @ManishMayank 

 

Welcome !

 

Note that you do not need to worry about this.

 

If you have checked your warranty here, note that the information shown is what is seen in HP systems. The warranty usually starts from the time the device was released from factory but sometimes there are few weeks or months where is not sold to an end user and stays in a shop. Whenever you need to claim free in-warranty service, what matters is your purchase documents such as invoices or other similar.

 

If your machine is still in active warranty and if you want the data validated and fixed in the HP website/system, please follow the instructions here to dispute the warranty period.

 

Hope this helps you.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.