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‎01-04-2022 12:58 AM

HP Recommended
Product: zbook firefly G8
Operating System: Microsoft Windows 10 (64-bit)

My zbook firefly freezes suddenly.Nothing works.I have to press the power button to restart!

Category:
4 people had the same question
4 REPLIES 4

‎02-09-2022 08:30 AM - edited ‎02-09-2022 08:33 AM

HP Recommended

Happening on brand new zBook Power i9 G8 too. No MS event log entries apart from the standard Event 41 with a 0 bugcheckcode. The laptop just hangs randomly in the O/S and when booting during windows 10 splash screen. HPE diagnostic tools show no issues. Laptop fully up-to-date. All signs point to firmware or hardware issue. Interesting to see others with the gen 8's experiencing these random freezing issues.

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‎02-10-2022 01:04 AM

HP Recommended

HP has replaced my laptop!...currently I did only windows update ..did not do hp updates..(I am not sure of the problem though).Previously the computer fan switches on even for basic work. Now that doesn't happen and my laptop works perfectly currently!!!

2 people found this reply helpful
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‎02-10-2022 04:58 AM - edited ‎02-10-2022 04:59 AM

HP Recommended

Hi SSajitha,

 

I have the exact same problem with the fans. They spin up frequently and very loudly whilst doing general work.

 

Thanks for updating, seems like there are common problems here. I'll get in contact with HP!

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‎02-10-2022 05:35 AM

HP Recommended

Since I registered complaint with HP within 14 days(I think this is the replacement window) of purchasing new laptop, I was able to get replacement.Anyway no harm in contacting HP!!.

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