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Namo4
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Message 1 of 2
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Newer HP. When in use, the battery will say "plugged in, not charging". IT WILL CHARGE when off

HP Recommended
HP notebook 17

My Battery says plugged in, not charging when computer is in use. As far as i remember, IT WAS NOT like this a couple of months ago when purchased.  I have a HP 17" Laptop.

 

Running the check, it says my battery is ok.  Well something is not.  Please assist.  Thank you.  I read others with similar issue, but they ended up changing a battery.  They were fine with that, so I am assuming that is was an older computer.

.

1 REPLY 1
Riddle_Decipher
HP Support Agent
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Message 2 of 2
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@Namo4 Welcome to HP Community!

I suggest you start with a hard reset: Click here for steps,

When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do:

 

If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer.

 

Please try a different battery on the unit as well. 

Do not buy the battery and adapter. It is only for testing.

Use spare ones that they may have. If it works correctly, then you could think of buying it.

 

Meanwhile, also, try the below:

Steps to uninstall the ACPI drivers

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.

Then restart the computer and check again.

 

Link for battery testing and calibration

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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