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- None of the right side USB-C or USB 3.0 or HDMI ports work; ...

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10-14-2019 07:55 AM
Last night the machine was fine. Worked as advertised.
I turned it on this morning and the external display, through a HP Thunderbolt dock did not work.
I checked the right and left side ports individually with known functional devices;
the left side USB 3.0 port worked fine;
neither of the right side USB-C ports work on known functional external devices;
the right side USB 3.0 device did not work;
the right side HDMI does not work.
Help!
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Accepted Solutions
10-15-2019 08:01 AM
This seems to be solved, I ran all the HP service tools I could find, did not really find anything; did a complete Norton scan; the ting did a blue screen collecting data; and when the scan was done; it started up okay.
It does not seem to want to use the hard wire connection and defaults to wireless but i will review this.
10-15-2019 08:01 AM
This seems to be solved, I ran all the HP service tools I could find, did not really find anything; did a complete Norton scan; the ting did a blue screen collecting data; and when the scan was done; it started up okay.
It does not seem to want to use the hard wire connection and defaults to wireless but i will review this.
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