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TGN-Wisc
Level 2
18 10 1 0
Message 1 of 3
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Solved!

None of the right side USB-C or USB 3.0 or HDMI ports work; the right side audio port works;

HP Recommended
HP EliteBook x360 830 G5 Notebook
Microsoft Windows 10 (64-bit)

Last night the machine was fine.  Worked as advertised. 

I turned it on this morning and the external display, through a HP Thunderbolt dock did not work.

 

I checked the right and left side ports individually with known functional devices; 

the left side USB 3.0 port worked fine;

neither of the right side USB-C ports work on known functional external devices;

the right side USB 3.0 device did not work; 

the right side HDMI does not work.

Help!

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TGN-Wisc
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Level 2
18 10 1 0
Message 3 of 3
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This seems to be solved, I ran all the HP service tools I could find, did not really find anything; did a complete Norton scan; the ting did a blue screen collecting data; and when the scan was done; it started up okay.

 

It does not seem to want to use the hard wire connection and defaults to wireless but i will review this.  

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TGN-Wisc
Author
Level 2
18 10 1 0
Message 2 of 3
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Additional information:

 

The thunderbolt **bleep** will recharge the PC through the USB-C port.

 

Also, the thunderbolt dock will turn the PC into a sleep mode.

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TGN-Wisc
Author
Level 2
18 10 1 0
Message 3 of 3
Flag Post
HP Recommended

This seems to be solved, I ran all the HP service tools I could find, did not really find anything; did a complete Norton scan; the ting did a blue screen collecting data; and when the scan was done; it started up okay.

 

It does not seem to want to use the hard wire connection and defaults to wireless but i will review this.  

View solution in original post

0 Kudos
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