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‎04-29-2022 03:50 PM - edited ‎04-29-2022 03:56 PM

HP Recommended
Product: OMEN by HP 15-dh0084nb
Operating System: Microsoft Windows 11

Today my laptop adapter suddenly started sparking & smoking from the transformer. It has had a problem of charging probably for a time now but this was the first time it really got smoke coming out of it. I got it out quickly and tested it downstairs again without the laptop on, the next thing that happened was a small explosion coming of the transformer. Is there anyway i could receive a new adapter, I found out that today ''29/04/2022'' is my last coverage day. I hope someone could provide me help!

 

Greetings, Tom 

Category:
2 REPLIES 2

‎05-01-2022 06:06 AM

HP Recommended

@TomS20

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 


I am an HP Employee

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‎05-03-2022 01:20 AM

HP Recommended

Hello Betty0610,

 

I received your message, thank you for the support. 

 

 

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