• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎01-29-2019 07:08 AM

HP Recommended
Product: Zbook 15 g3
Operating System: Microsoft Windows 10 (64-bit)

Well everyone it's been an exceptionally fustrating day. 

 

I have a couple of dozen thunderbolt dock G2s, being used with a mix of Zbook 15 g3 and g5 laptops. 

 

The G2 Thunderbolt docks were mostly working well(especially compared to the original thunderbolt docks) 

 

However on updating 2 of them, the multi-monitor support(HP Z27 displays) has gone out the window. Randomly plugging out monitors sometimes gets them detected and displaying correctly, and sometimes just causes a blue screen. 

 

Symtpoms are the same with multiple laptops on these docks, switching back to a dock with the base firmware and everything works fine. 

 

Contacted HP support and asked if I could be provided the base firmware so I could downgrade the docks, and was told this wasn't possible.....

 

Anyone running into any similiar issues? Or was able to obtain the base firmware for the docks? At this point I'm considering just switching manufacturer. 

1 REPLY 1

‎01-30-2019 03:34 PM

HP Recommended

Hello

 

did you updated the Firmware to version 1.0.49.1 using sp92933.exe ?

read this document: https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92933.cva

There are some information about other software/driver having interaction with Thunderbold G2 Dock.

I hope it will help you.

 

bye

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.