• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-21-2020 10:59 AM

HP Recommended
Product: HP ZBook 15
Operating System: Microsoft Windows 10 (64-bit)

Have an old ZBook 15 from work and want to install virtual software but can't because virtual technology is disabled in Bios. The person that setup laptop is gone and have no idea what Bios password is. I have the serial number and Bios version and have tried everything. Help please. 

1 REPLY 1

‎04-21-2020 01:21 PM

HP Recommended

@doodleysr 

I'm really sorry that we can not help you with this, but Community policy prohibits us from assisting you in any way.

For BIOS password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard for BIOS password resets, you could take the PC to a local repair facility to see if they can do it for you -- but we are unable to assist in that.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.