Create an account on the HP Community to personalize your profile and ask a question
08-27-2020 06:25 AM
I have battery swelling and can't get replacement battery for months. I need to remove the battery but continue to use the laptop on plugin power. It does not seem to startup this way.
Can I use it without battery, is there a special adapter or setting or special startup procedure?
ALSO This unit uses the YB06XL battery which is unavailable. The KB06XL is available and looks the same and is same voltage but has a lower watt hour rating. Can I use the KB06XL temporarily until the YB06XL is available?
08-29-2020 02:26 PM
@MacNorm I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!
Thank you for visiting the HP Support Community.
I am an HP Employee
Didn't find what you were looking for? Ask the community