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SAMOKAMO
Level 2
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Message 1 of 6
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Order battery fo my laptop

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HP Spectre x360 Convertible 13

Dear all,

The battery of my laptop is dead. I need you to provide me with the email not the phone number of the sales department of HP in UAE.

I have the serial number and part number of the battery. 

 

thank you in advance 

5 REPLIES 5
IT_WinSec
Level 15
Level 15
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Message 2 of 6
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Thank you for posting in the HP Support Community, @SAMOKAMO 

 

There is no such an email address available, HP does not deal with customers that way.

For United Arab Emirates (UAE), you can use either a web form for online support >> https://support.hp.com/emea_middle_east-en

or you can call HP Support representatives on 800035703830

 

You may also look for a 3rd party / authorized HP reseller here >> https://locator.hp.com/emea_middle_east/en/?ml___lang=en-GB%20(1)&ml___region=EMEA_MIDDLE_EAST

 

 

Hope this helps.

 

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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SAMOKAMO
Author
Level 2
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Message 3 of 6
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Thank you for your reply.

I would like to mention that virtual agent of HP is so horrible. 

 

I am an IT professional for a company that has branches in UAE, Qatar, KSA and Lebanon. It is easy and straightforward to reach Dell and Lenovo support. The HP UK is offering a video chat service which is amazing. The UK agent tried to help me as much as she can. 

 

I am wondering why I can not order a spare part from HP website while I can buy a mouse or keyboard.....

I am dissatisfied with HP customer service. 

IT_WinSec
Level 15
Level 15
10,021 9,918 802 3,894
Message 4 of 6
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You may try using HP Part Surfer to order parts online. Open the URL >> http://partsurfer.hp.com/

and select the country UAE

 

 

 

I am sorry for your bad experience. Hope this helps.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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SAMOKAMO
Author
Level 2
41 21 0 1
Message 5 of 6
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Thank you for your help.

I have accessed the mentioned website in your reply then filled all the required information, but there is no result as you can see in the below.

 

I am dissatisfied with customer serivce of HP. Is HP company trying to push me to buy Dell laptop?

battery1.jpgbattery2.jpg

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Cheron-Z
Retired
Retired
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Message 6 of 6
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@SAMOKAMO

 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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