Order declined and amount blocked

[Tarun8407]

I made TWO ATTEMPTS to purchase Envy X 360 laptops on 22nd Dec 2019 and my orders were declined. Tried using both Debit and credit cards. COMPLETE Amounts were blocked in both the cards by HP and still now not released by HP. Can anyone please help me out with the issue. 

[praveenbv]

Hi@Tarun8407, Welcome to the HP Support Community!

Apologize for the inconvenience, for refund or online purchase, need to contact the hp shopping website.

New Product? Need Help? HP Online Store – USA – Customer Service

•  Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Select a subject type

OR

•  HP Store – Australia – Contact the Store - Customer Service

Select a subject type

OR

• HP Store – India - English
• HP Store – India – Contact the Store - Customer Service

Select Home and Home Office products > (Next) Select the type of order/information you seek

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!