X-KOM Honor Student
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Organization Account is not setup. Please setup organization account before continuing.

Hi, We have got the same error message " Organization Account is not setup. Please setup organization account before continuing." , but we can't do anything. After HP updates to new system we can't even edit the profile - Account name field is empty, and cant be filled. We can't create new case. 

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AGartee Tutor
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Message 12 of 48
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Organization Account is not setup. Please setup organization account before continuing.

After logging into my account on the New HP Self Service Portal and navigate to my profile: https://mycrm.support.hp.com/en-US/profile/

 

I notice that my account name is now blank but, was not the case yesterday. Due to this I'm getting error: Organization Account is not setup. Please setup organization account before continuing.

 

There is no option to update the missing information on the site nor in my actual profile. Due to these error I'm unable to access old or present case ID's plus I can't open any new Case IDs!!

 

I support 10k employees under an HP contract (newly won), my client recently switch from Dell and so far they are appaulled with HPs lack of responsibility and profesionalism. This really needs to be fixed otherwise HPe may loose this contract to Dell Computers.

 

Troubleshooting steps taken:

 

Cleared Browser cache and cookies

Tried browser Google Chrome, Firefox, Microsoft Edge, IE

Tried a different brand of system: dell, HP, Mac

Disabled network caching

 

None of those steps helped with gaining access to my account and Case IDs. Please fix this asap and PLEASE!!! Emailed updates to your clients letting them know things are not working and an expected turn around time. Follow through with things, don't be so unprofessional! 

Patrick_F Top Student
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Message 13 of 48
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Organization Account is not setup. Please setup organization account before continuing.

Here is a screenshot of the error that I am getting:

 

Access Denied Error.JPG

 

I've sent out an email to support and await a resolution...

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Patrick_F Top Student
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Message 14 of 48
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Organization Account is not setup. Please setup organization account before continuing.


AGartee wrote:

After logging into my account on the New HP Self Service Portal and navigate to my profile: https://mycrm.support.hp.com/en-US/profile/

 

I notice that my account name is now blank but, was not the case yesterday. Due to this I'm getting error: Organization Account is not setup. Please setup organization account before continuing.

 

There is no option to update the missing information on the site nor in my actual profile. Due to these error I'm unable to access old or present case ID's plus I can't open any new Case IDs!!

 

I support 10k employees under an HP contract (newly won), my client recently switch from Dell and so far they are appaulled with HPs lack of responsibility and profesionalism. This really needs to be fixed otherwise HPe may loose this contract to Dell Computers.

 

Troubleshooting steps taken:

 

Cleared Browser cache and cookies

Tried browser Google Chrome, Firefox, Microsoft Edge, IE

Tried a different brand of system: dell, HP, Mac

Disabled network caching

 

None of those steps helped with gaining access to my account and Case IDs. Please fix this asap and PLEASE!!! Emailed updates to your clients letting them know things are not working and an expected turn around time. Follow through with things, don't be so unprofessional! 


I am in a similar situation. HP really needs to step up their "support" and make it easier to obtain answers and resolutions to problems.

AGartee Tutor
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Message 15 of 48
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Organization Account is not setup. Please setup organization account before continuing.

I was called by a support rep from hp stating that she could not help me but, that a fellow by the name of Raja would be reaching out to me to an explanation of this event. It's now been 3 days since I was told that I've no one from HP is contacting me.

 

I was informed by Ericka Herrera that Raja would be in contact. For all of you whom are having trouble...perhaps if we team together and bomb this person's email maybe HP will take us more seriously.

 

(contact info below of who call me and told me another support agent would reach out )

 

Ericka Herrera

CSR Asset Recovery Specialist

Americas Customer Support & Solutions

 

(removed content)

 

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jw87 Honor Student
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Message 16 of 48
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Organization Account is not setup. Please setup organization account before continuing.

This issue still has not been resolved and in addition any new tickets created show "Access Denied" when trying to access them.  Next PC's/Servers/etc. will be definitely not be HP as their support has gone to $#%@#$% since the split and that includes the HPE side of the house too.

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AGartee Tutor
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Message 17 of 48
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Organization Account is not setup. Please setup organization account before continuing.

So far the only work-around I've figured out is to create a new account. I did that today and I'm now able to order parts. HP is of no help, they either don't care or really don't know how to fix the issue. As of today HP is 3 days behind on contacting me with an update. When I tried to call my contact I was hung up on... :/

HP Support Agent
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Message 18 of 48
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Organization Account is not setup. Please setup organization account before continuing.

@KMHPSC & @alb-555

Thank you for waiting, 

I appreciate your time and patience.

 

I did some research on this and here's what I found:

 

You will need to report the issue here with the appropriate language/region, so the research team would personally assist you via an email to get your account back in order:

 

Click here to select your region and log a case via email.

 

I hope this answers your question.

Keep me posted for further assistance ;)

Riddle_Decipher
I am an HP Employee

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HP Support Agent
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Message 19 of 48
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Organization Account is not setup. Please setup organization account before continuing.

@AGartee | @X-KOM | @maglin0104 & @CarlosPalacios

Thank you all for waiting, 

I appreciate your time and patience.

The R&D team has sent an update on this issue and here's what you need to do:

 

You will need to report the issue here with the appropriate language/region, so the research team would personally assist you via an email to get your account back in order:

 

Click here to select your region and log a case via email.

 

I hope this answers your question.

Keep me posted for further assistance ;)

Riddle_Decipher
I am an HP Employee

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AGartee Tutor
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Message 20 of 48
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Organization Account is not setup. Please setup organization account before continuing.

I sent an email per the link you provided, though I'll have to also mention.

 

As a test I opened a new account to order a much needed part. I received the part and upon my return from the weekend my newly created account now has the same error!

 

Something is VERY wrong with the customer database!!upon sign-in.jpgcant edit profile, account missing.jpg

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