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Organization Account is not setup. Please setup organization account before continuing.
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Tutor
Posts: 6
Member Since: ‎07-18-2017
Message 41 of 48 (738 Views)

Re: Organization Account is not setup. Please setup organization account before continuing.

Like many people I've have the same issue, logged in another forum post........

 

However, for our business account our HP Account Delivery Manager has all the access required to make the relevant changes. They should also be very responsive, I had my issue resoved within 1 day and can get colleagues account issues resolved equally fast now but only if I go through our ADM!!!!!

 

 

 

Honor Student
Posts: 3
Member Since: ‎12-19-2017
Message 42 of 48 (499 Views)

Re: Organization Account is not setup. Please setup organization account before continuing.

I am having the exact same issue, tried calling HP Support to no avail - please help !

Honor Student
Posts: 3
Member Since: ‎12-28-2017
Message 43 of 48 (430 Views)

Re: Organization Account is not setup. Please setup organization account before continuing.

I'm also stuck.  I talked to our HPE rep, but she can't help now that the HPE stuff has been split off into it's own company.   She gave me an email address to try and all I got back was a suggestion to clear my cookies or try a different browser.  I'm almost to the point of pulling my own hair out over this (and I cant afford to lose any more).  This seems like a big enough issue, why isn't there a more direct way to resolve this?

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Moderator
Posts: 861
Member Since: ‎05-05-2014
Message 44 of 48 (426 Views)

Re: Organization Account is not setup. Please setup organization account before continuing.

@KC-Sam

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
Honor Student
Posts: 3
Member Since: ‎12-19-2017
Message 45 of 48 (358 Views)

Re: Organization Account is not setup. Please setup organization account before continuing.

Still cannot update profile, in Case Management Profile Settings it asks for an "Account Name" which I cannot enter (it will not allow a name to be entered)

 

Updating profile completely useless as is asking anyone here for help.

Moderator
Posts: 1,049
Member Since: ‎09-28-2017
Message 46 of 48 (355 Views)

Re: Organization Account is not setup. Please setup organization account before continuing.

@Chucklbunny

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP.
Honor Student
Posts: 3
Member Since: ‎12-19-2017
Message 47 of 48 (291 Views)

Re: Organization Account is not setup. Please setup organization account before continuing.

Still cannot update profile, in Case Management Profile Settings it asks for an "Account Name" which I cannot enter (it will not allow a name to be entered)

 

Updating profile completely useless as is asking anyone here for help......and the stupid private message I was sent told me NOTHING....

 

 

Do you guys actually fix this or just bounce people around until they realize they are getting the run around ?

 

 

 

Teacher
Posts: 57
Member Since: ‎07-21-2016
Message 48 of 48 (229 Views)

Re: Organization Account is not setup. Please setup organization account before continuing.

Took like half a year until I got it sorted out.

If you know who your HP rep is that is probably the quickest route.

 

Either that or notify the person you got the private message from know that nothing is happening, if you've got one.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation