SPTim Tutor
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Message 21 of 48
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Organization Account is not setup. Please setup organization account before continuing.

@Riddle_Decipher; please define "shortly."  It's been over two weeks now since you said the problem would be resolved shortly.  We're dying out here and it's worse now.  I'm dead in the water; I cannot reach support by phone.  My call is getting dropped before I reach a support tech EVERY time.  I always thought HP had good support.  Was I wrong?

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SPTim Tutor
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Message 22 of 48
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Organization Account is not setup. Please setup organization account before continuing.


Riddle_Decipher wrote:

@KMHPSC & @alb-555

Thank you for waiting, 

I appreciate your time and patience.

 

I did some research on this and here's what I found:

 

You will need to report the issue here with the appropriate language/region, so the research team would personally assist you via an email to get your account back in order:

 

Click here to select your region and log a case via email.

 

I hope this answers your question.

Keep me posted for further assistance ;)


I have done this.  No help.  Still dead in the water.  HP credibility...dropping.

AGartee Tutor
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Message 23 of 48
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Organization Account is not setup. Please setup organization account before continuing.

I did this already and I have NOT heard back from HP at all.....serioulsy!! Dell is looking like a better company to have my client switch to. 10k people and I can't help them!

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Provost Provost
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Message 24 of 48
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Organization Account is not setup. Please setup organization account before continuing.

 

With the new case management system there are 2 different types of accounts, Individual and Company. In order to setup a Company account you need to contact HP - instructions for both are in the document.

https://support.hp.com/us-en/document/c05445013

 

And a new user account will not be able to look up old cases, it will only be able to look up cases in the new system.

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Provost Provost
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Message 25 of 48
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Organization Account is not setup. Please setup organization account before continuing.

 

Explained to me in this way when reporting all of the issues with new case management system:

 

What will happen is they will be able to log on with their HP Passport,  but they will need to create a new user account. 

And a new user account will not be able to look up old cases, it will only be able to look up cases in the new system. Customers will be starting from ground zero in the new tool.

 

There are also 2 different types of accounts, Individual and Company. In order to setup a Company account they need to contact HP - instructions are in the document

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Teacher
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Message 26 of 48
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Organization Account is not setup. Please setup organization account before continuing.

Give me clear instructions on how I get this working ASAP or who I should contact.

 

 

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DW23 Top Student
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Message 27 of 48
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There are no instructions in this "document" at all.

 

Would be helpful to get any information regarding this...

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Provost Provost
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Message 28 of 48
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@DW23

This link in the document should have what you need:

https://support.hp.com/us-en/document/c05441222

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DW23 Top Student
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Message 29 of 48
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Organization Account is not setup. Please setup organization account before continuing.

OK, I already found that page and did everything in there.

 

It still says I haven't configured an account an I can't access opened tickets.

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Provost Provost
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Message 30 of 48
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Organization Account is not setup. Please setup organization account before continuing.

I mentioned above-If you are setting up a business/organization account  after registering for new account you then must contact HP to finalize it:

 

Please include a description of your issue and the email address you used to register the account.
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