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08-18-2019 12:08 AM
I am NOT using original OS of windows 10 64 bit.IF I PLUGGED IN THE POWER CABLE WITH THE LAPTOP, THE DESCRIPTION FROM ICON CONFIRMS THAT THE POWER MODE CHARGED IN BUT BATTERY NOT CHARGING. THOUGH I CAN USE MY LAPTOP WITHOUT THE BATTERY IF I USE POWER CABLE. NEED POSITIVE HELP HOW CAN I SOLVE THE PROBLEM WITHOUT CHANGING THE BATTERY(I CONFIRM YOU THAT THE BATTERY IS IN GOOD HEALTH AND ACTIVE). I HAVE ALREADY DONE THE BELOW MENTIONED STEPS.BUT UNABLE TO SOLVE THE ISSUE.
i) from DEVICE MANAGER I UNISTALLED THE BATTERY DRIVER
II) in system settings I changed it to defaults
III) try to find updated battery driver from the official website but that is not there
IV)UPDATE BATTERY DRIVERS FROM DEVICE MANAGER
08-20-2019 09:27 AM
Have you tried charging the laptop using a different adapter or battery?
Were there any recent windows update on the PC?
Try updating BIOS and other drivers on the PC to the latest version using HP support assistant.
Run Power Troubleshooter.
On Cortana, enter Troubleshooter then select Troubleshooting.
Click Improve power usage to open the window, then click Next.
This should run the troubleshooter, and can fix any detected issues. You may try restarting your computer and charge your battery again.
Also, Try performing a hard reset on your laptop and check if it helps.
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. SeeAdditional resources for further troubleshooting steps.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
Lastly, try running a battery test from the HP support assistant.
Refer this article to know more information about using the HP support assistant. Click Here
Let me know how it goes!
Take Care! 🙂
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