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CLAYTON93
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Message 1 of 2
203
Flag Post

*PRODUCT MALFUNCTION* HP ENVY x360 - 15m-bp112dx. Microprocessor. Intel® Core™ i7-8550U

‎06-25-2019 05:17 PM

HP Recommended
Product: Example: Pavilion 65HP ENVY x360 - 15m-bp112dx. Microprocessor. Intel® Core™ i7-8550UXX
Operating System: Microsoft Windows 10 (32-bit)

GREETINGS, WITH WARRANTY RECENTLY EXPIRED ON HP ENVY x360 - 15m-bp112dx. Microprocessor. Intel® Core™ i7-8550U, IS STILL NECESSARY FOR WORK TOMORROW SO ANY INQUIRY IS APPRECIATED. SYSTEMS AUTO REPAIR FAILS UPON LOADUP, UPON F2 STARTUP HARDRIVE QUICK DIAGNOSIS FAILS; PRODUCT ID- 1KS76UA#ABA / ERROR ID- QCW1X9-8SP9MG-GXGGQK-60UA03, RESET AND FULL RESET COMMANDS ALSO FAIL. THANKS AGAIN -CLAYTON

1 REPLY 1
Paul_Tikkanen
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Message 2 of 2
Flag Post

‎06-25-2019 05:36 PM

HP Recommended

Hi, Clayton:

 

The error code reported, Hard Disk 1 Quick Test Failure, means that the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook.  The hard drive R & R procedure can be found in chapter 5.

 

http://h10032.www1.hp.com/ctg/Manual/c05527167

 

After you replace the hard drive you can use the HP cloud recovery client tool to reinstall W10.

 

https://support.hp.com/us-en/document/c06162205

 

You may want to consider replacing the failed mechanical hard drive with a better performing, normally more reliable solid state drive.

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