KC-Sam Honor Student
Honor Student
3 0 0
Message 1 of 3
Flag Post

Please validate the Organization Account for your Site Account by contacting HP...

I'm having problems submitting or viewing RMAs on my account.  When I open up the form to submit an RMA, I see a message that says, "Please validate the Organization Account for your Site Account by contacting HP or refer to the help page."   If I try to view an RMA, I get an error that says, "Your Organization account may not be set up properly and you may not have permissions to see the case. Please look for the case ID in the case list in the My Views sections."  The help page does not help to resolve the issue and the method for contacting the right people isn't included.  I've tried contacting HP.  Our HPE rep can't help since the HPE stuff is now a different company.  The contact info she game me wasn't helpful (they suggested clearing cookies).  I just need to get my account cleared up.  What can I do?

2 REPLIES
Highlighted
Moderator
Moderator
1183 44 232
Message 2 of 3
Flag Post

Please validate the Organization Account for your Site Account by contacting HP...

@KC-Sam

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
Reply
0 Kudos
KC-Sam Honor Student
Honor Student
3 0 0
Message 3 of 3
Flag Post

Please validate the Organization Account for your Site Account by contacting HP...

A little over a week now, no response via Forum or EMail.  Any way to get this problem taken care of in a timley manner?

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation