12-28-2017 03:09 PM
I'm having problems submitting or viewing RMAs on my account. When I open up the form to submit an RMA, I see a message that says, "Please validate the Organization Account for your Site Account by contacting HP or refer to the help page." If I try to view an RMA, I get an error that says, "Your Organization account may not be set up properly and you may not have permissions to see the case. Please look for the case ID in the case list in the My Views sections." The help page does not help to resolve the issue and the method for contacting the right people isn't included. I've tried contacting HP. Our HPE rep can't help since the HPE stuff is now a different company. The contact info she game me wasn't helpful (they suggested clearing cookies). I just need to get my account cleared up. What can I do?
12-28-2017 03:18 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
01-05-2018 09:30 AM
A little over a week now, no response via Forum or EMail. Any way to get this problem taken care of in a timley manner?
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