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Plugged in but not charging zbook studio 360 g5

Zbook studio 360 G5
Microsoft Windows 10 (64-bit)

HP tech support have just given me two different answers.

my first two laptops were replaced as they had hardware faults with the keyboard. This is my 3rd laptop the  zbook studio 360 G5 but this time the laptop is reporting plugged in but not charging. The orange/white light next to the adapter input stays of. 


Ive held the power button down for 20 seconds and only then does the battery charge up.  I using windows 10 pro 1903 build with the latest Microsoft drivers and HP using the HP softpaq utility. I’ve even removed the HP AC devices in device manager. Out of two one wants to wipe and rebuild the laptop and the other one wants to replace the battery. Even though the HP utility says that the battery Ian fine and passes its tests. 

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