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Student
Posts: 1
Member Since: ‎01-27-2017
Message 1 of 2 (176 Views)

Plugged in charging but not charging

Product Name: HP Pavillion 17
Operating System: Microsoft Windows 10 (64-bit)

 My note book charges when I shut it down battery shows 100% when I power it back on.  As I use it  the battery drains even though it's still plugged in ?  HELP !

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Associate Dean
Posts: 5,903
Member Since: ‎01-21-2012
Message 2 of 2 (156 Views)

Re: Plugged in charging but not charging

Hello,

 

Please find the Video link given below might help you to fix your issue.

 

https://www.youtube.com/watch?v=Lx62t6qZ34U

Let us know how it goes!

"I work for HP."
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Regards
Manjunath
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