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08-08-2018 05:39 PM
Anyone know how to fix this?
08-08-2018 06:56 PM
I would be surprised if your new computer had Windows 10 (32 bit) - Windows 10 (64 bit) is perhaps more likely.
Have you attempted to download and install the latest drivers for the printer from the hp.com web site - perhaps via the "Easy Start" facility at https://123.hp.com ? How is your printer connected to your computer?
You may get better answers in the relevant printer forum, as this is more a printer driver issue than a laptop one. Maybe a moderator will move this thread across to the Inkjet Printing forum.
08-08-2018 07:34 PM
Is the printer network connected, or are you connecting it via USB? If it is on the network, try a USB connection to see whether the problem remains or goes away. You may have to uninstall and reinstall the drivers to switch connection type.
When you get the issue, does the print job never start printing, or do your pages print but the print job remains in the queue preventing further printing?
08-08-2018 09:26 PM
It might be worth turning Word's background printing off to see if that makes any difference. In Word 2016 it's File -> Options, Advanced, then scroll down around half way to the Print heading and uncheck "Print in background". Does that change the behaviour in any way?
08-09-2018 07:57 AM
OK - that was a thought. I would set Word back to background printing, which is the default.
Two thoughts suggest themselves. Firstly, I would try this troubleshooter (click). If that doesn't move you forwards, try the PCL6 version of the HP Universal Print Driver instead of the driver you have installed. Does that work any better?